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SALCANTPLAY S.A.C.

SALCANTPLAY S.A.C. gives cost savings advantages for businesses compared to developing and maintaining an in-house CRM solution. Outsourced function operates on a subscription-based pricing model, allowing businesses to pay for only the services they need.
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Our approach

Customer Relationship Management services involves a strategic framework aimed at building and nurturing strong, long-lasting cooperation with clients. It is an essential part of every company ensure it meets the needs of both businesses and their customers.

CRM services

As businesses grow, CRM services can scale along with them, accommodating larger customer bases, more complex workflows, and evolving business needs. Scalable CRM solutions provide the flexibility and agility businesses need to adapt to changing market conditions and seize new opportunities.

CRM solutions

Empower your business, Elevate your relationships. SALCANTPLAY S.A.C. is a CRM solutions that deliver your results to the next level.

Why choose us

Why do you need CRM system, professionally established by SALCANTPLAY S.A.C.?

CRM services, established and run by SALCANTPLAY S.A.C., provide a centralized database for storing a customer information, including contact details, interactions, purchase history, preferences, and more. Having a unified view of customer data enables businesses to understand their customers better and tailor their interactions accordingly.

With access to comprehensive customer profiles, you can personalize communications, anticipate needs, and provide timely support, leading to improved customer satisfaction and loyalty.

CRM services of SALCANTPLAY S.A.C. enable businesses to streamline communication with customers across multiple channels such as email, phone, social media, and live chat. By centralizing communication channels within our CRM system, you can ensure consistency and coherence in their messaging.

Our CRM services automate manual tasks, streamline processes, and provide tools for collaboration and knowledge sharing within the organization. This leads to increased productivity, efficiency, and effectiveness across sales, marketing, and customer service teams.

Our services

What do we offer to our clients

Definition of objectives and scope

  • Determination of the primary goals of the CRM service suitable for your business such as improving customer satisfaction, increasing sales, streamlining communication.
  • Identification of the target audience, user personas representing different types of customers. Understanding their needs, pain points, and preferences to tailor the CRM experience accordingly.

Feature Set

  • Based on the defined objectives and user personas, outlining the core features and functionalities of the CRM system for services customisation.
  • Common CRM features setting include contact management, lead management, sales automation, reporting and analytics, customer service, and integrations with other tools (e.g., email, marketing automation).

Technology Stack, Data Management and Security

  • Selecting appropriate technologies for building the CRM service, considering factors such as scalability, security, and integration capabilities.
  • Defining data storage and management strategies to ensure the security and privacy of the customer information.
  • Implementing measures for data backup, encryption, access control, and compliance with relevant regulations GDPR (General Data Protection Regulation) and CCPA (California Consumer Privacy Act) to protect the customer information and maintain trust.
  • Planning integration points with other systems and tools used within the organization (e.g., ERP, marketing automation, help desk software).

Customer Service and Support

  • Managing customers inquiries, complaints, and support tickets through various channels such as email, phone, chat, and social media.

Analytics and Reporting

  • Analysing data to gain insights into customer behaviour, sales performance, and overall business metrics. Generating reports and dashboards to track KPIs and monitor progress.
  • Leveraging artificial intelligence and machine learning algorithms to analyse data, predict customer behaviour, and provide personalized recommendations.

What is our advantage

What is the advantage of outsource CRM system and use the services of third-party provider?

Having the expertise and specialization in CRM technologies, processes, and best practices, SALCANTPLAY S.A.C. can offer insights, guidance, and recommendations based on industry standards and their experience working with various clients, helping businesses optimize their CRM initiatives.

SALCANTPLAY S.A.C. gives cost savings advantages for businesses compared to developing and maintaining an in-house CRM solution. Outsourced function operates on a subscription-based pricing model, allowing businesses to pay for only the services they need.

SALCANTPLAY S.A.C. invests in advanced technologies, tools and infrastructure to deliver cutting-edge CRM solutions to its clients. By outsourcing CRM systems, you will gain access to the latest innovations, such as AI-powered analytics, automation tools, and predictive modeling, without the need for significant upfront investments.

Transferring customer care function to SALCANTPLAY S.A.C. let you to focus on core competencies, enjoy scalability, mitigate risks regarding data security and compliance, be adaptive to changes in quick changes in market conditions, use multilingual global support 24/7 and drive continuous improvement.

By partnering with SALCANTPLAY S.A.C., your business can leverage external expertise and resources to optimize their CRM initiatives, drive growth, and achieve sustainable success in today’s competitive marketplace.

Registered Address: Office 703, Seventh Floor “RIO BUSINESS CENTER”, RIO de la Plata Street № 167, Chacarilla de Santa Cruz urbanization, district of San Isidro, Lima, Peru. Tax number (RUC): 20609685396

Registration number: 15018737